FAQ
SECURE TRANSACTION
Which forms of payment can I use?
We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner's Club International), by debit card (VISA, Carte Bleue, Carte Bancaire) and by PayPal.
How secure is shopping? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
Can I pay cash upon delivery? / Can I cc you the money personally because I do not have a credit card.
Unfortunately our operations are only limited to credit/debit card transactions and Paypal. This is to ensure our customers get their consumer protection and also our business is validated.
Paypal
Paypal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using Paypal to complete your transactions here safely without credit card risks.
If you have a Paypal account, just checkout with Paypal and login to complete your purchase accordingly.
What if I don't have a Paypal Account?!
Don't worry as you do not need to own a PayPal account to pay: you may enter your credit card's data directly at PayPal and complete your payment. You don't need to register a PayPal account either.
1) MAKE SURE THE "PAY WITH DEBIT OR CREDIT CARD" OPTION IS SELECTED
If your PayPal page looks as follows, just click on "Pay with Debit or Credit Card" or "Check out as a Guest".
2. ENTER YOUR CREDIT CARD'S DATA
Address, email & phone number may also be requested depending on your country.
When you are done, click on "Review and Continue".
3. CLICK ON "PAY NOW"
4. CLICK ON "NO, THANKS" WHEN ASKED ABOUT CREATING A PAYPAL ACCOUNT. YOUR ORDER IS COMPLETE!
DONE! YOU WILL SHORTLY RECEIVE YOUR ORDER CONFIRMATION EMAIL TO CONFIRM YOUR PURCHASE! ENJOY SHOPPING :)
TROUBLESHOOTING PAYPAL PAYMENTS
Depending on a number of factors you could run into problems when paying at PayPal. Some common issues are:
1) I am not getting redirected to PayPal at all
Your browser's PayPal cookies might be messed up; you may try deleting your cookies to fix this <- Please Try This Step Very Important
2) PayPal is not accepting my credit card
Please double check the data you entered at PayPal's form. If everything is correct, chances are that you actually do own a PayPal account and that your credit card is associated with that PayPal account. If this is the case, then you will only be able to pay with that card by logging into your PayPal account. If this is too much trouble, then just try paying with a different credit card.
3) I can't find a "Pay with Debit or Credit Card?" option
Unfortunately, PayPal does not allow direct credit card payments in all cases. Sometimes it is because of your location, or sometimes PayPal might believe by checking your browser's cookies that you actually own a PayPal account. You might try deleting your cookies to get around this.
SHIPPING
How long before my order arrives?
All orders will be shipped within 2-3 days of payment. If we are awaitning stock this may be 7 days.
A tracking number will be provided with all orders. It should arrive within 3-5 days after posting.
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at wondaskin@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wondaskin@gmail.com and send your item to:
Shipping
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.